Any EBay sellers out there, I really need some advice.....?

Question

O.k, here is my problem, I have just recently started selling a couple of items around the house on ebay. I have had about 10 transactions of buying and selling, so I'm fairly new. I sold this lady a lamp and I used the shipping calculator, her total for shipping was almost $20.00. I sent the lamp priority and bought 2 rolls of bubble wrap, and comfirmation number. The total came to $16.00. The postal worker helped me pack the lamp. We wrapped both peices seperate and kind of nested them togeather. She emailed me today and said that when she got the package the lamp shade was all bent up and the lamp itself was broken and accused me of glueing it togeather. At first she said that it was a very bad packageing job and then continued to say that the lamp was bubble wrapped and it shouldn't have broke during shipping and that it must have been broken before I put it in there, which absolutly was not the case. she said she was going to report me to ebay and pay pal, whats going to happen?

Answer 1

My user id is terranovaandco. You can email me the item number through my user name. If she didn't purchase insurance then that is her problem. As long as you have tracking then nothing can be done at all on her end. She may leave you negative but just leave her negative also. You don't have control of how they handle your package.

Answer 2

Honestly, not much. Offer to refund her money after she sends the broken pieces back to you. The worst thing Ebay and Pay-Pal could do is suspend your account, but that's the extreme, they would more likely refund the buyers money and give you a warning. Additionally the buyer could give you negative feedback, which you could get removed through mediation from a company called SquareTrade. The last thing that should happen is you giving her bad feedback just because you receive the same from her, I find that such a crock when sellers do that, personally I believe the seller should be required to leave feedback once the item is paid for then shipped, as that is the whole of the seller part. If there is a problem with the item, in a perfect would, buyer and seller would talk it out and fix the issue, with the buyer leaving bad feedback as a last resort. I could go on for quite a bit on the hypocrisy of "if you leave me bad feedback, I'll do the same to you just to screw you, who cares if I received payment from you 10 minutes after the auction added."

Answer 3

You should be putting a hundred dollars insurance on everything you sell since it is only a couple dollars more. That should have taken care of her problem. If you want to, have her send you the lamp back and you can refund her the money. Otherwise, she will leave negative feedback for you and that's about all she can do. You won't be banned from ebay until many people leave you negative feedback.

Answer 4

I think that if you are considering doing business in EBay for a long time, you should consider your reputation, many bidder will look away on items offered with people with bad feedback. If it was me, I will probably offer her a partial refund, even if you have a disclaimer for insurance. And next time make sure you include insurance in items that are fragile, otherwise you will be inviting Murphy constantly. Try to get her to retract the bad feedback and make sure you ONLY use the link on the eBay for your email contact, they keep a record of all communication. Hope this helps.

Answer 5

Go to the post office and fill out an insurance claim. You should get a full refund and then pass it along to the buyer. Be warned that the USPS is a government agency and woks very slow and sloppy. I had to do this once. It took 2-3 months and they lost the paper work so I had to fill out again. Use UPS next time.

Make sure to keep the buyer updated, thats the most important. If she tries to give you bad feedback you can try and work it out with her and Ebay may remove it.

Answer 6

there is an previous asserting "A fowl interior the hand is well worth 2 interior the bush" If the fee you paid is notably above £12 (which it may nicely be), and via this I mean in case you paid over approximately £a hundred and fifty, then i could say in simple terms take the refund he's offering. positioned the £12 all the way down to adventure. If, for occasion, you will ought to spend an entire of 8 hours from this factor onwards chasing up the the rest £12 (in terms of writing letters, calling VISA, threatening courtroom action etc) then in simple terms tell me, how plenty could you fee 8 hours of it sluggish? could you quite settle for £12 for 8 hours paintings? it is the actual question. solid success, Mike

Answer 7

Refund her money before she gives you a bad rating. Next time you ship something fragile, go to one of those shipping places and have them pack it for you. Also, make a shipping insurance option available to your customer(s).

Answer 8

If you don't have a disclaimer in your auction and she paid with PayPal, most likely PayPal will refund her, her money. That means they take it out of your account and put it in hers. I state in all of my auctions that I am not liable for any lost or damamged packages if the buyer chooses not to purchase insurance. From now on you need to put that in all your auctions to cover your own butt.

Answer 9

Well you might lose your money or you may be able to prove that this lamp wasnt broken picture maybe. your gonna get negatyive feedback no matter what.