DFS Help!! I ordered a suite on 27th July. Finance accepted, DFS placed order!

Question

Consumer direct(they cant do anything) advised me if i could contact finance company before loan was executed then i could ask them to withdraw but finance company have said they have agreed finance & will recieve the papers from DFS once suite is delivered to me.

Seems very odd to me that as soon as i placed the order i couldnt change my mind, even for a short period afterwards.

Anyway got any ideas about what i can do? if anything?

I like the suite i have ordered but im rethinking how wise it is to have this burden hanging over me at the moment.

Answer 1

If they've quoted a lead time of more than 4 weeks they could let you cancel as the furniture wouldn't actually be in production yet. Furniture is only produced about a week before it's delivered. If the lead time is shorter and they reserved stock for you they could still allow you to cancel as stock can always be re-allocated, they are just being mean and want to keep your order- retailing is tough at the moment. If they won't allow you to cancel and you really don't want the suite your only option left is to find something wrong with it on delivery, send it back and tell them you want a refund - they have to do this it's one of your statatury rights. Good Luck

Answer 2

You cannot withdraw from the loan agreement without withdrawing from the contract with DFS. You need to tell DFS that you have changed your mind. They will then cancel the loan agreement. However, DFS will want compensation because you have withdrawn from the contract.

Answer 3

If you ordered in-store you have no 'cooling off'' period. So you are stuck with it. Over the net or by phone is covered by the distance selling regulations and you have a period in which to cancel.

Answer 4

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Answer 5

It's not odd at all, DFS has furniture specially made to fulfil your order. Once you have made a contract you should expect to be required to honour it.

Answer 6

Ring your local council and speak to a trading standards officer.